FACTORY TRAINED SERVICE DEPARTMENT

Our service center is located in New Castle, Delaware but can serve the truck maintenance and repair needs to those in the Wilmington, Newark, and surrounding areas.

Two Locations

4003 N Dupont Hwy, New Castle DE 19720
Light / Medium Duty Service > Light / Medium Duty Truck Shop
Mon – Fri:
7:00am – 10:00pm
Saturday:
7:30am – 4:00pm
Mon – Fri:
7:00am – 10:00pm

Contacts

Service Manager:
John Colagiovanni
 
Asst Service Manager:
Eric Sponenberg
 
Advisors:
Jerrel Bishop
 
 
Allison Ouellette
 
 
Jennifer Browning
 
2nd Shift Supervisor:
Chuck Emmons
 

ROUTINE MAINTENANCE

The service staff at Bayshore Ford can handle most routine maintenance including:

  • Elite Support Certified
  • Transmission Service
  • Brake System
  • Heating and Cooling Systems
  • Exhaust Systems
  • Steering Systems
  • Belts (Timing, Alternator)
  • Truck Body Repairs
  • Suspension Systems
  • Electrical Systems
  • Engine Rebuild
  • Engine Replacement
  • Fuel Systems
  • Clutch Repair/Replacement
  • Preventive Maintenance
  • Onan Generator Service
  • Recreational Vehicle Service
  • APU Installation
  • Federal DOT Inspections
  • Tire Mounting, Balance & Rotation
  • Warranty Work

CUSTOMER AMENITIES

Bayshore Ford offers several customer amenities including:

  • Bilingual Service
  • Free Coffee
  • Snack & Soda Vending Machines
  • Free Local Telephone Access
  • Laptop Workstations
  • USB Device Charging
  • Smoke Free Driver’s Lounge
  • Trailer Parking
  • Free WiFi
  • Financing
  • Hotel Shuttle
  • TV with Direct TV Satellite Service
  • Express Assessment

If you have a request while you are visiting our lounge please don’t hesitate to ask a Service team member that is located close by. We want you to enjoy your time while you’re at our location!

THE ELITE SUPPORT DIFFERENCE

WHAT IS ELITE SUPPORT?

Elite Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service; all provided by a highly-trained staff.

RAPID DIAGNOSIS

Express Assessment is a diagnostic process that ensures you get an estimate of severity, downtime, part needs, and costs within two hours of initial service write-up. In cases of complex issues or multiple complaints, an estimated time for a complete diagnosis within two hours of initial service write-up.

EXCEPTIONAL TURNAROUND AND QUALITY

Best practices ensure you have the fastest possible turnaround time, including an upfront parts availability check, scheduling the most qualified technician for the work, and a rigorous quality check before your truck leaves the facility.

CONSISTENT COMMUNICATION

Before any work is done, you’ll be contacted with time and cost estimates. After the repair begins, status updates will be communicated as they occur. Once the repair is complete, you will be notified immediately so you can get back on the road. All communications are tracked and documented for future reference.

ROBUST PARTS AVAILABILITY

We stock the most critical repair parts by using a regularly updated, locally customized stocking list. These steps minimize your downtime by ensuring quick access to the necessary parts. If a part does require a special order, you’ll get daily order tracking updates so you know when it’s in stock.

THE EXPRESS ASSESSMENT MISSION

An Express Assessment allows us to assign the most qualified technician to the job, ensuring that the diagnosis gets done right the first time. Within 2 hours of your service write-up, we will Communicate single service issue diagnosis, Check parts availability and Provide an estimate of cost and repair time.

MAKE SMART DECISIONS FASTER

Our Service Staff is trained to communicate promptly and professionally. Within 2 hours of the service write-up you’ll know whether you can get back out on the road, need to redirect resources, or get a hotel.

UNDERSTAND PARTS AVAILABILITY

Quickly find out which parts are in stock and which need to be ordered so the repair can get underway as soon as possible.

EXPERIENCE QUALIFIED TECHS

An Express Assessment allows the dealer to assign the most qualified technician to the job, ensuring that the diagnosis gets done right the first time.

PERFORM SIMPLE REPAIRS FAST

If the assessment of your single complaint reveals a simple repair, like a blown fuse or a burnt out light, we’ll make every effort to perform the repair immediately.

ELITE SUPPORT MEDIA